Refund Policy

Last Updated: 31 July 2026

Welcome to plixweb.com, the official website of Plixweb Solution.

Plixweb Solution is a brand owned and operated by Jkard Web Development.

This Refund Policy explains the conditions under which a client may cancel a project or request a refund for payments made toward website development, mobile application development, software development, SaaS platform development, maintenance, support, consulting, or other IT services provided by Plixweb Solution.

By accepting a quotation or proposal, making a payment, or authorising Plixweb Solution to begin work, the client agrees to this Refund Policy.

1. Scope of This Refund Policy

This Refund Policy applies to services including:

• Website design and development
• Mobile application development
• Custom software development
• SaaS platform development
• E-commerce development
• UI and UX design
• API and third-party service integration
• Software maintenance
• Technical support
• IT consulting
• Cloud and server-related services
• Other related technology services

Project-specific refund terms mentioned in an accepted quotation, proposal, statement of work, or service agreement will apply together with this Refund Policy.

2. Cancellation Before Work Starts

If the client cancels a project before Plixweb Solution has started any work, the payment received for that project will normally be eligible for a refund.

A full refund may apply when:

• No project planning has started
• No requirement analysis or technical research has started
• No design or development work has started
• No project resources have been assigned
• No third-party product or service has been purchased
• No project-related expense has been incurred

Where any non-recoverable third-party expense has already been incurred for the authorised project, that amount may be deducted from the refundable payment.

3. Cancellation After Work Starts

If the client requests cancellation after work has started, the full payment will not automatically be refundable.

Plixweb Solution will assess the work completed up to the date on which the written cancellation request is received.

The value of completed work will be deducted from the total payment received from the client. Any remaining eligible balance will be refunded after applicable deductions.

Completed work may include:

• Requirement analysis
• Project planning
• Technical research
• Meetings and consultations
• UI and UX design
• Wireframes and prototypes
• Front-end development
• Back-end development
• Database development
• API development or integration
• Testing and quality assurance
• Server configuration
• Deployment work
• Project management
• Revisions
• Documentation
• Other authorised project work

4. Refund Calculation

The refund amount will be calculated according to the actual work completed and expenses incurred for the project.

The value of completed work will be deducted from the total payment received from the client.

Any remaining eligible balance may be refunded after deducting applicable:

• Third-party service expenses
• Domain, hosting, or server expenses
• Software and licence charges
• API and integration expenses
• Payment gateway fees
• Bank or transaction charges
• Taxes or statutory charges
• Contractor or consultant expenses
• Other non-refundable project-related costs

If the value of completed work and incurred expenses is equal to or greater than the payment already received, no refund will be payable.

Plixweb Solution will provide the client with a reasonable summary of:

• Work completed
• Applicable completed-work charges
• Third-party expenses
• Other applicable deductions
• Final refundable balance, if any

No fixed refund amount applies to every project. The refund will depend on the individual project scope, accepted quotation, milestones, work completed, resources used, and expenses incurred.

5. Milestone-Based Projects

Where a project is divided into milestones:

• Payments for completed or approved milestones will normally be non-refundable.
• If cancellation occurs during an incomplete milestone, the work completed within that milestone will be assessed.
• The value of completed work and applicable expenses will be deducted.
• The remaining eligible balance, if any, will be refunded.

Approval given through email, WhatsApp, project management software, meeting records, or another authorised communication channel may be treated as acceptance of the relevant milestone.

6. Non-Refundable Expenses

The following expenses may be non-refundable once purchased, activated, reserved, or paid:

• Domain registration or renewal
• Hosting or server charges
• Cloud service charges
• SSL certificates
• Premium plugins or themes
• Software licences
• API charges
• Payment gateway charges
• SMS, email, WhatsApp, map, AI, or other third-party service charges
• App Store or Play Store account charges
• Stock images, videos, fonts, templates, or digital assets
• External contractor or consultant charges
• Bank or transaction fees
• Government taxes or statutory charges
• Other expenses specifically incurred for the client’s project

These expenses may be deducted from the eligible refund amount.

7. Completed or Delivered Projects

A refund will normally not be available where:

• The agreed project has been completed
• The final product has been delivered
• The website, application, software, or SaaS platform has been deployed
• The client has approved the final deliverables
• Source code, design files, credentials, or project assets have been transferred
• The project is substantially complete and only minor revisions remain
• The client has started using the completed product or service

Verified defects covered under an agreed support or warranty period will be handled under the applicable quotation, proposal, or service agreement instead of through a refund.

8. Change of Mind or Business Decision

A refund will not automatically be provided merely because the client:

• Changes their mind
• Changes their business plan
• No longer requires the project
• Chooses another service provider
• Changes the original requirements
• Does not receive expected traffic, revenue, sales, rankings, downloads, or business results
• Does not receive approval from a partner, investor, bank, payment gateway, application store, or government authority

Where work has already started, completed-work charges and incurred expenses will apply.

9. Client Delays or Non-Cooperation

A refund may be reduced or refused where a project is delayed, suspended, or affected because the client:

• Does not provide required information or content
• Does not provide credentials, feedback, or approval
• Does not respond for an extended period
• Repeatedly changes approved requirements
• Does not make agreed milestone payments
• Provides incorrect, incomplete, infringing, or unlawful information
• Prevents the project team from completing the agreed work
• Abandons the project without written cancellation

Additional restart or resource reallocation charges may apply if the project is resumed later.

10. Additional Work and Change Requests

Payments made for completed additional work or approved change requests will normally be non-refundable.

Additional features, modules, revisions, integrations, redesigns, or requirements outside the original project scope may involve separate charges.

11. Refund Request Procedure

A cancellation or refund request must be submitted in writing by email.

The request should include:

• Client’s full name
• Company or business name, where applicable
• Project name
• Registered email address
• Invoice or payment reference
• Payment date
• Reason for cancellation
• Relevant project details
• Refund payment details, where required

Refund requests must be sent to:

Primary Email: info@plixweb.com
Alternative Email: contact@plixweb.com

A verbal or telephone request will not be treated as a final cancellation request unless it is confirmed in writing by email.

The effective cancellation date will be the date on which Plixweb Solution receives the written request.

12. Review of Refund Request

After receiving a refund request, Plixweb Solution will review:

• Project status
• Work already completed
• Time and resources used
• Features, designs, modules, code, or documents prepared
• Third-party expenses incurred
• Payments received
• Applicable deductions
• Accepted quotation or proposal
• Project milestones
• Applicable agreement and communications

After completing the review, Plixweb Solution will communicate:

• Whether the refund request has been approved
• The value of completed work
• Applicable third-party expenses
• Other applicable deductions
• Final eligible refund amount, if any

13. Refund Processing Time

Once a refund is approved in writing, Plixweb Solution will initiate the eligible refund within 7 to 10 business days.

After the refund is initiated, the bank, UPI provider, card issuer, or payment gateway may require additional time before the amount appears in the client’s account.

Plixweb Solution will not be responsible for delays caused by:

• Banks
• Payment gateways
• Card networks
• UPI providers
• Incorrect payment or bank details
• Public holidays
• Technical issues outside our reasonable control

14. Refund Method

An approved refund will normally be sent through:

• The original payment method; or
• A verified bank account belonging to the client or original payer

Plixweb Solution may request payment, bank account, invoice, or identity verification before processing a refund.

Refunds will not normally be transferred to an unrelated third party.

15. Transaction and Payment Charges

Payment gateway fees, bank charges, currency-conversion fees, international transfer charges, or other non-refundable transaction expenses may be deducted from the refundable amount.

Applicable material deductions will be communicated during the refund review.

16. Chargebacks and Payment Disputes

Clients should contact Plixweb Solution before initiating a payment dispute or chargeback.

An unjustified chargeback relating to completed work may result in:

• Suspension of the project
• Suspension of support or maintenance
• Suspension of hosting or deployment services managed by us
• Withholding of incomplete deliverables, subject to applicable law
• Recovery of completed-work charges and project expenses
• Contractual or legal action where necessary

This section does not limit any lawful right available to the client.

17. Project-Specific Agreements

A quotation, proposal, statement of work, invoice, service agreement, or contract may contain project-specific payment, cancellation, and refund terms.

Where such terms have been expressly accepted by the client, they will apply together with this Refund Policy.

In case of a direct conflict, the signed or expressly accepted project-specific agreement will take priority, subject to applicable law.

18. Changes to This Refund Policy

Plixweb Solution may update this Refund Policy when:

• Our services change
• Our payment process changes
• Our refund process changes
• Our business practices change
• Applicable legal requirements change

The updated Refund Policy will be published on this page with a revised “Last Updated” date.

Changes will not unfairly alter refund terms already expressly agreed for an ongoing project without appropriate notice or agreement.

19. Contact Information

For cancellation, refund, payment, or policy-related questions, contact:

Plixweb Solution
A brand owned and operated by Jkard Web Development

Website:
plixweb.com

Office Address:
108, 109, Orchid Mall
Near Hanuman Mandir
Dholi Mandi, Chomu
Rajasthan – 303702
India

Telephone:
+91 78789 94328

Primary Email:
info@plixweb.com

Alternative Email:
contact@plixweb.com

20. Governing Law and Jurisdiction

This Refund Policy will be governed by the applicable laws of India.

Any dispute relating to a payment, cancellation, refund, or this Refund Policy will be subject to the jurisdiction of the competent courts in Rajasthan, India, unless another jurisdiction is required under applicable law.

21. Acceptance of This Refund Policy

By accepting a quotation or proposal, making a payment, providing project materials, or authorising Plixweb Solution to begin work, the client confirms that they have read, understood, and accepted this Refund Policy.