Privacy Policy

Last Updated: 31 July 2026

Welcome to plixweb.com, the official website of Plixweb Solution.

Plixweb Solution is a brand owned and operated by Jkard Web Development.

This Privacy Policy explains how Plixweb Solution collects, uses, stores, protects, and manages your personal information when you visit plixweb.com, contact us, submit an enquiry, make a payment, or use our website development, mobile application development, software development, SaaS platform development, or other IT services.

This Privacy Policy also contains a section explaining the cancellation and refund conditions applicable to projects and services provided by Plixweb Solution.

In this Privacy Policy, the terms “Plixweb Solution,” “we,” “us,” and “our” refer to Plixweb Solution and its owner and operator, Jkard Web Development.

By accessing plixweb.com, submitting your information, approving a quotation or proposal, making a payment, or authorising us to begin work, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following information when you contact us or use our services:

• Full name

• Email address

• Telephone or mobile number

• Company or business name, where provided

• Project and service requirements

• Messages and communication details

• Payment and invoice information

• Files, documents, images, designs, or content voluntarily provided for a project

• Cookies, device information, browser information, IP address, and website usage data

We collect only the information reasonably required to respond to enquiries, communicate with clients, provide services, manage projects, and operate our website.

2. How We Use Your Information

We may use your information to:

• Respond to your enquiries

• Understand your project requirements

• Contact you regarding our services

• Prepare quotations and proposals

• Provide website, application, software, or SaaS development services

• Manage and complete client projects

• Process payments and maintain invoices

• Provide technical support and maintenance

• Improve our website and services

• Prevent fraud, misuse, or unauthorised access

• Resolve complaints or disputes

• Comply with applicable legal obligations

We will not use your personal information for a materially different purpose without appropriate notice or consent where required.

3. Cookies and Technical Information

Plixweb.com may use cookies and similar technologies to:

• Operate website features

• Maintain website sessions

• Remember visitor preferences

• Understand website usage

• Analyse website performance

• Diagnose technical errors

• Prevent spam or misuse

• Improve website security and visitor experience

You may block or delete cookies through your browser settings. Disabling essential cookies may affect certain website features.

4. Sharing of Information

Plixweb Solution does not sell, rent, or trade your personal information.

We do not share your personal information with unrelated third parties for their independent advertising or marketing purposes.

Information may be disclosed only when:

• Required to operate or secure our website

• Required to process a payment or refund

• An authorised service provider performs work on our behalf

• Required by law, court order, or government authority

• Necessary to prevent fraud or investigate a security incident

• Necessary to protect our rights, property, systems, clients, or employees

• Required during a lawful business transfer or restructuring

Authorised service providers are expected to use the information only for the approved purpose.

5. Data Security

We use reasonable administrative, organisational, and technical measures to protect personal information against:

• Unauthorised access

• Accidental loss

• Misuse

• Alteration

• Unauthorised disclosure

• Destruction

• Fraudulent access

• Security incidents

These measures may include password protection, access controls, restricted staff access, secure servers, software updates, backups, monitoring, and encryption where appropriate.

No website, server, internet transmission, or electronic storage system can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to enquiries

• Provide requested services

• Complete client projects

• Maintain invoices and payment records

• Provide support or maintenance

• Process cancellation or refund requests

• Resolve complaints or disputes

• Meet contractual, accounting, tax, or legal obligations

When information is no longer required, we may securely delete, anonymise, or restrict access to it.

7. Your Privacy Rights

Subject to applicable law, you may request:

• Access to your personal information

• Correction of inaccurate information

• Updating of outdated information

• Completion of incomplete information

• Deletion of information that is no longer required

• Withdrawal of consent

• Stopping non-essential promotional communication

• Resolution of a privacy-related complaint

We may request reasonable information to verify your identity before processing a request.

Privacy requests may be sent to:

info@plixweb.com
contact@plixweb.com

8. Client Projects and End-User Data

Plixweb Solution develops websites, mobile applications, software, and SaaS platforms for clients.

Where we process information on behalf of a client:

• The client generally decides why and how its users’ information is processed.

• We process information according to the client’s authorised instructions.

• The client is responsible for publishing its own Privacy Policy and Terms and Conditions.

• The client is responsible for obtaining required consent from its users.

• End users should normally contact the relevant website, application, software, or platform owner regarding their information.

Each client is responsible for ensuring that its product or service complies with the laws applicable to its business and users.

9. Project Cancellation and Refund

The following cancellation and refund conditions apply to services provided by Plixweb Solution:

9.1 Cancellation Before Work Starts

If a client cancels a project before Plixweb Solution has started any work, the payment received for that project will be eligible for a refund.

A full refund will normally apply where:

• No project planning or research has started

• No design or development work has started

• No project resources have been assigned

• No third-party service or product has been purchased

• No project-related cost has been incurred

Any non-recoverable third-party expense already incurred for the authorised project may be deducted from the refundable payment.

9.2 Cancellation After Work Starts

If a client requests cancellation after work has started, the entire payment will not automatically be refundable.

Plixweb Solution will assess the work completed up to the date on which the written cancellation request is received.

The value of completed work will be deducted from the total payment received. The remaining eligible balance, if any, will be refunded after applicable deductions.

Completed work may include:

• Requirement analysis

• Project planning

• Technical research

• Meetings and consultations

• UI and UX design

• Wireframes and prototypes

• Front-end development

• Back-end development

• Database development

• API development or integration

• Testing and quality assurance

• Server configuration

• Deployment

• Project management

• Revisions

• Documentation

• Other authorised project work

9.3 Refund Calculation

The refund amount will be calculated according to:

• The work completed

• The accepted quotation or proposal

• Agreed project milestones

• Project completion percentage

• Hours spent by the assigned team

• Features, modules, designs, code, or documents prepared

• Third-party expenses incurred

• Other non-refundable project costs

The value of completed work will be deducted from the total payment received from the client.

Any remaining eligible balance will be refunded after deducting applicable:

• Third-party expenses

• Taxes or statutory charges

• Payment gateway fees

• Bank or transaction charges

• Software, licence, server, hosting, or API expenses

• Other non-refundable project-related costs

If the value of the completed work and incurred expenses is equal to or greater than the payment received, no refund will be payable.

Plixweb Solution will provide a reasonable summary of the completed work, applicable deductions, and the final refundable balance, if any.

9.4 Non-Refundable Expenses

The following expenses may be non-refundable once purchased, activated, or paid:

• Domain registration or renewal

• Hosting or server services

• Cloud services

• SSL certificates

• Premium plugins or themes

• Software licences

• API charges

• Payment gateway charges

• SMS, email, WhatsApp, map, AI, or other third-party services

• App Store or Play Store account charges

• Stock images, videos, fonts, templates, or digital assets

• Contractor or consultant expenses

• Government taxes or statutory charges

• Bank or transaction charges

9.5 Completed or Delivered Projects

A refund will normally not be provided where:

• The project has been completed

• The final product has been delivered

• The website, application, software, or SaaS platform has been deployed

• The client has approved the final work

• Source code, design files, credentials, or project assets have been transferred

• The project is substantially complete and only minor changes remain

• The client has started using the completed product or service

Genuine defects covered under an agreed support or warranty period will be handled according to the applicable quotation or project agreement.

9.6 Refund Request

A refund or cancellation request must be submitted in writing by email and should include:

• Client’s full name

• Company name, where applicable

• Project name

• Registered email address

• Invoice or transaction reference

• Payment date

• Reason for cancellation

• Relevant project details

Requests must be sent to:

info@plixweb.com
contact@plixweb.com

A verbal or telephone cancellation request will not be considered final unless confirmed by email.

9.7 Refund Processing Time

Once a refund is approved in writing, Plixweb Solution will initiate the eligible refund within 7 to 10 business days.

The bank, UPI provider, card issuer, or payment gateway may require additional time to credit the refund to the client’s account.

Plixweb Solution will not be responsible for delays caused by banks, payment providers, incorrect payment details, public holidays, or technical issues outside our reasonable control.

9.8 Refund Method

An approved refund will normally be transferred:

• Through the original payment method; or

• To a verified bank account belonging to the client or original payer

Payment, bank account, invoice, or identity verification may be required before processing the refund.

10. Third-Party Links

Plixweb.com may contain links to third-party websites, tools, platforms, or services.

We are not responsible for third-party:

• Privacy practices

• Website content

• Security

• Terms and conditions

• Services or availability

You should review the privacy policy and terms of the relevant third-party service before providing information or making a payment.

11. Children’s Privacy

Our website and IT services are primarily intended for businesses and adults capable of entering into valid agreements.

We do not knowingly collect personal information directly from children without appropriate authorisation from a parent or lawful guardian.

If you believe that a child has provided personal information without proper authorisation, contact us at info@plixweb.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy when:

• Our website or services change

• New features are introduced

• Our data-handling practices change

• Our payment or refund process changes

• Applicable legal requirements change

• Our business structure or operations change

The revised Privacy Policy will be published on this page with an updated “Last Updated” date.

13. Contact and Grievance Information

For privacy questions, correction or deletion requests, complaints, payment concerns, project cancellation, or refund requests, contact:

Plixweb Solution
A brand owned and operated by Jkard Web Development

Website:
plixweb.com

Office Address:
108, 109, Orchid Mall
Near Hanuman Mandir
Dholi Mandi, Chomu
Rajasthan – 303702
India

Telephone:
+91 78789 94328

Primary Email:
info@plixweb.com

Alternative Email:
contact@plixweb.com

14. Governing Law and Jurisdiction

This Privacy Policy will be governed by the applicable laws of India.

Any dispute relating to this Privacy Policy, personal information, services, payments, project cancellation, or refunds will be subject to the jurisdiction of the competent courts in Rajasthan, India, unless another jurisdiction is required under applicable law.

15. Acceptance of This Privacy Policy

By using plixweb.com, submitting an enquiry, providing personal information, approving a quotation or proposal, making a payment, or authorising Plixweb Solution to begin work, you acknowledge that you have read and understood this Privacy Policy.