Refund Policy

Last updated: August 20, 2026

1. Digital Products & Source Code

Due to the nature of our products (digital software and open source code), all sales are final. Once the source code has been downloaded or delivered, it cannot be "returned". Therefore, we do not issue refunds for digital products after the purchase is complete.

2. Exceptions

Refunds may only be considered in the following rare circumstances:

• The digital product was not delivered or made accessible to you.
• The product has major critical bugs that prevent its core functionality, and our support team is unable to resolve the issue within 14 business days of your report.

3. Setup & Installation Services

If you purchased a package that includes "Setup Support", and we are completely unable to install the software on your server due to our own technical limitations (provided your server meets the stated requirements), we will refund the portion of the fee related to the setup service.

4. Custom Development

For custom web and app development services, refund policies are governed by the specific milestone contract agreed upon prior to the commencement of the project.

5. Contact Support First

If you are experiencing issues with our products, please reach out to our technical support team at info@plixweb.com before requesting a refund. Most issues are related to server configuration and can be resolved quickly.